Annual Gutter Cleaning Memberships

Membership customers may choose to pay annually upfront or select recurring monthly, quarterly, or biannual billing options, depending on the membership plan selected.

For recurring billing, a valid payment method must be securely saved on file through the customer portal. Payments are automatically processed on the same calendar day as the initial membership payment according to the selected billing frequency. For example, if your first payment is processed on September 11th, future payments will also be processed on the 11th of the applicable billing months.

Recurring payments will continue automatically for the duration of the membership. After the initial 12 month agreed upon term, the membership and recurring billing will continue automatically until canceled.

When you enroll in a membership, we will contact you to schedule your initial gutter cleaning or add it to our next available service date. This initial cleaning is typically a one off starting service and does not have to repeat at that time going forward.

Customers are welcome to customize their recurring service months based on their tree coverage. If no scheduling preferences are provided, the membership will automatically follow our recommended schedule based on the selected service frequency:

• Base Membership (2x/year): June & December
• Pro Membership (3x/year): April, August & December
• Premier Membership (4x/year): March, June, September & December

Once your recurring schedule is established, the services will repeat automatically. Customers receive an initial reminder approximately two weeks before every service date, followed by 7-day, 3-day, and 1-day email reminders, plus a text reminder the day before service. If a scheduled date does not work, customers may contact us to reschedule as needed.

During peak fall season, scheduling priority is based on membership level. Pro and Premier members receive access to our most requested reserved late-November and early-December service dates. Reserved dates are not required service dates, and members may select other available service periods based on their membership level and preferred schedule.

Most homes with nearby trees typically require at least 2 gutter cleaning services per year — usually one service in the spring and one in late fall after the leaves have dropped before winter weather arrives.

Homes with excessive tree coverage or large trees close to the home may require 3 or 4 services per year depending on the tree type, size, and proximity to the gutter system.

For most homeowners, we recommend beginning with a biannual membership and adjusting the service frequency over time if needed.

Learn More About Fall Gutter Cleaning

Learn More About Spring Gutter Cleaning

All new memberships include an initial 12 month agreed upon service term. By enrolling, you are agreeing to complete the scheduled cleanings included in your selected membership during that initial term. After the first 12 months have been completed, you may cancel your membership at any time. Memberships and scheduled services will continue to automatically renew and repeat until canceled or terminated due to nonpayment.

If the membership is canceled for any reason before the initial term is completed, any membership discounts applied to services already completed will be reversed. Completed cleanings will be recalculated at the applicable one-time cleaning rate, and you will be responsible only for the difference between the membership price already paid and the applicable one-time service price.

This policy applies to cancellations during the initial membership term, including customer-requested cancellations, relocation, nonpayment, or other circumstances that prevent completion of the agreed-upon term.

Existing Sapphire, Ruby, Emerald, and Diamond Annual Service Plan customers will remain on their current plan structure and pricing through the end of 2026. All remaining 2026 services will occur as scheduled, and no action is required at this time.

Beginning in 2027, these previous Annual Service Plans will be retired as existing customers transition to our new recurring membership options. Two cleanings per year is the new minimum to receive discounted recurring pricing and have services set to automatically recur. Customers who prefer one cleaning per year may continue scheduling one-time cleanings as needed, but these services will no longer automatically recur or receive membership discounts.

We will contact existing Annual Service Plan customers in early 2027 with additional information and available membership options. Previous Sapphire, Ruby, Emerald, and Diamond plans are no longer available for new enrollment.

No. Homeowners are not required to be present for gutter cleaning services to take place as long as our technicians have safe access to the work areas around the home.

Customers will receive reminder emails and text notifications leading up to the service date, along with notifications when our technicians are on the way and when the service has been completed. After the service, an invoice and service report with job photos will typically be emailed to the customer for review.

If any issues, damages, or recommended repairs are found during the service, our technicians will document them in the service report and may also leave a door hanger notification at the home if nobody is present during the appointment.

Yes. Service reminder emails are typically sent 14 days, 7 days, 3 days, and 1 day prior to each scheduled service, along with a final text reminder the day before the service. Please note that technician routes are not fully finalized until approximately one week prior to the scheduled service date, so estimated arrival windows listed on the earlier reminder emails may still change.

Customers will additionally receive notifications when our technicians are on the way and when the service has been completed, helping keep you updated throughout the entire service process even if you are not home at the time of service.

Our office staff will help recommend the best service schedule for your home based on the types of trees around the property, the amount of debris buildup, and your gutter system’s maintenance needs. As your recurring services begin, our technicians may also recommend adjustments over time to help keep your gutter cleaning schedule as efficient and effective as possible.

Common Recurring Gutter Cleaning Schedules

Biannual Membership (2 Services Per Year)

• Late Spring & Late Fall (Most Common Recommendation)
• Double Fall Cleanings for Heavy Leaf Areas
• Early Spring & Late Fall

Pro Membership (3 Services Per Year)

• Seasonal Cleanings (Spring / Summer / Fall)
• Double Spring Schedules
• Double Fall Schedules

Premier Membership (4 Services Per Year)

• Quarterly Cleanings (Most Comprehensive Protection)
• Double Spring Schedules
• Double Fall Schedules
• Triple Fall Schedules for Heavy Tree Coverage

Service timing may vary depending on tree type, surrounding tree coverage, weather conditions, and the amount of debris your gutter system collects throughout the year.

Yes. Once your recurring service schedule is established, your gutter cleaning services will automatically continue around the same timeframes each year based on your selected membership schedule. This helps ensure your gutter system is cleaned during the most effective times of the year for your property and surrounding tree coverage.

As each season approaches, our office staff may make minor scheduling adjustments based on weather conditions, route efficiency, technician availability, or changing debris conditions. Customers will continue receiving reminder emails and text notifications leading up to each scheduled service date.

If repairs, damages, or problem areas are found during the gutter cleaning service, the technician will document them in the service report and notify the customer upon completion of the service. In most cases, our technicians will also leave a door hanger with the appropriate box checked, such as “Minor Repair Issues Noted” or “Immediate Repair Issues Noted,” if nobody is home during the service.

Customers may also receive a follow-up email or call regarding any recommended repairs or concerns with the gutter system. Membership customers receive discounted rates on larger gutter repairs or additional recommended services if needed.