1. General Terms

1.1 Agreement to Terms

By scheduling or receiving services from My Gutter Doctor (“MGD”), you agree to these Terms & Conditions.

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1.2 Scope of Services

MGD provides services including, but not limited to:

• Gutter cleaning
• Gutter installation and replacement
• Gutter guard installation
• Gutter repairs
• Fascia and soffit repairs

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2. Estimates & Scope of Work

2.1 Estimate Basis

Estimates may be provided remotely or in person, depending on the service and information available.

• Remote estimates may be based on customer-provided details, photos, and/or online property listings
• In-person estimates are based on visible conditions at the time of the visit

All estimates are based on visible conditions only at the time of quoting.

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2.2 Limitations of Estimates

Estimates may be limited by the accuracy and visibility of:

• Customer-provided photos
• Online property listings
• Physical access to the gutter system
• Conditions obscured by debris or structural limitations

In many cases, gutters may be full of debris at the time of estimate, which can prevent full visibility of underlying issues, including but not limited to:

• Gutter pitch or slope issues
• Hidden damage to gutters or seams
• Fascia or structural concerns

As a result, some conditions may only become apparent during or after cleaning or removal of debris.

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2.3 Pricing Adjustments

MGD reserves the right to adjust pricing if actual conditions differ from those represented at the time of estimate, including but not limited to:

• Home size or gutter size misrepresentation
• Incorrect property listings (wrong home or outdated images)
• Home rebuilds or additions not reflected in listings
• Gutter accessibility limitations
• Conditions not visible due to debris buildup

For gutter cleaning services:

• MGD will honor the quoted price for the initial service when possible
• Updated pricing will be communicated for future services if discrepancies are identified

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3. Payment Terms

3.1 Payment Due

Payment is due within seven (7) days of service completion, unless otherwise stated in writing.

Invoices will be provided electronically upon completion of service.

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3.2 Accepted Payment Methods

MGD accepts the following payment methods:

• Credit or debit card
• ACH electronic bank transfer
• Check (mail or upon completion)
• Cash (upon completion)

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3.3 Credit & Debit Card Processing Fees

A 3% processing fee may be applied to credit or debit card payments for invoices exceeding $1,000.

Payments made by check, cash, or ACH bank transfer are not subject to processing fees.

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3.4 Late Payments

Invoices not paid within 30 days of the service date may be subject to:

• A $30 late fee, and
• A 5% interest charge, applied monthly

Additional late fees and interest charges will continue to accrue each month until the balance is paid in full.

MGD will send:

• Automated invoice reminders to the email provided
• Additional reminders via email and/or text message when applicable

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3.5 Deposits

Certain services may require a deposit prior to scheduling or material ordering.

• A 30% non-refundable deposit may be required for installation services
• Deposits are used to secure materials and reserve scheduling

MGD reserves the right to request deposits or full payment in advance for customers with prior payment issues.

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3.6 Progress Payments (Larger Projects)

Larger or commercial projects may require staged payments, including but not limited to:

• 30% initial material deposit
• 30% mid-project payment
• 40% upon completion

Specific payment structures will be outlined in the project estimate.

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3.7 Non-Payment & Collections

Failure to pay invoices or resolve outstanding balances may result in further action, including:

• Suspension or refusal of future services
• Submission to collections
• Legal action, including court judgment
• Property lien (where applicable by law)

MGD will make reasonable efforts to communicate and resolve outstanding balances prior to escalation.

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4. Scheduling & Property Access

4.1 Property Access Requirements

Customers must provide safe and clear access to all work areas, including:

• Unlocking gates
• Securing pets
• Moving vehicles or obstacles

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4.2 Scheduling Windows & Arrival Times

MGD provides estimated service windows only. Exact arrival times are not guaranteed.

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4.2.a Preliminary Time Estimates

Time windows provided over the phone and/or through online booking are preliminary estimates based on a general review of the schedule.

Actual service times may vary once routes are finalized and placed into logistical order, or as changes to the route occur.

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4.2.b Route Scheduling

Final service routes are typically established within one (1) week of the scheduled service date, making time estimates provided in advance subject to change.

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4.2.c Scheduling Variables

Service timing may be affected by:

• Job duration
• Wet or heavy gutter debris
• Traffic conditions
• Weather conditions
• Crew availability
• Last-minute route changes (cancellations, reschedules, added jobs)
• Other unforeseen circumstances

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4.2.d No Time Guarantees

MGD does not guarantee specific service times and is not responsible for delays caused by factors outside of our control.

We will make reasonable efforts to arrive within the provided service window.

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4.3 Customer Presence

Customers are not required to be present during service unless otherwise arranged.

Electronic invoices, including job photos, will be sent after service completion.

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5. Inclement Weather Policy (Expanded)

5.1 Weather Conditions

All services performed by MGD are weather permitting.

Due to the nature of roof and ladder work, weather conditions directly impact safety and service quality.

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5.2 Weather Delays

Services may be delayed, rescheduled, or adjusted due to:

• Rain or storms
• High winds
• Snow or ice accumulation
• Freezing temperatures
• Extreme heat

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5.3 Cold Weather Limitations

When temperatures are too low, debris may be frozen within the gutter system and cannot be properly removed.

Services may be delayed until conditions allow for proper cleaning.

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5.4 Light Weather Conditions

In light rain or mild conditions, work may proceed at the discretion of the crew.

Customers may request rescheduling if they are not comfortable with service being performed in these conditions.

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5.5 Rescheduling Process

Weather-related reschedules are:

• Completed in the order of the original service date
• Scheduled at the next available opening

During peak seasons, rescheduling may result in extended wait times.

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5.6 Scheduling Adjustments

MGD reserves the right to adjust scheduling due to weather conditions or operational needs.

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6. Cancellation & Rescheduling Policy

6.1 No Cancellation Fees

MGD does not charge cancellation fees.

6.2 Notice

We request 24 hours’ notice when possible but understand last-minute changes.

6.3 No Access Situations

If access is not available:

• The service will be rescheduled
• No fees will be charged

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7. Property Protection & Limitations

7.1 Pre-Existing Conditions

MGD is not responsible for pre-existing damage, including:

• Gutters
• Roofing
• Fascia or soffits

7.2 Exterior Structures

MGD is not responsible for damage to:

• Fences
• Gates
• Latches

if they are deteriorated or improperly installed.

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7.3 Roof Conditions

MGD is not responsible for damage related to:

• Fragile or aging roofing materials
• Improper roof installation
• Structural deficiencies

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7.4 Ladder Use

We use ladder stabilizers to minimize damage. Minor landscaping disturbance may occur.

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7.5 Stinging Insect Policy (Bees, Wasps, Hornets)

MGD does not perform services in areas where active stinging insect activity creates unsafe working conditions.

If bees, wasps, or hornets are present:

• The service may be paused, modified, or rescheduled
• Affected areas may be excluded from service

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7.5.a Rescheduling Options

Customers may choose to:

• Have the infestation professionally treated and reschedule service, or
• Reschedule for a later season when insect activity has subsided

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7.5.b Fees & Repeat Visits

If a service is partially completed:

• Payment may be required for work already performed

If a customer confirms that an infestation has been treated and service is rescheduled, but unsafe conditions persist upon return, My Gutter Doctor reserves the right to apply a minimum service charge or show-up fee for repeated unsuccessful service attempts.

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7.6 Bird Nest Policy

MGD complies with all applicable wildlife protection laws.

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7.6.a Active Nests

If an active bird nest is present (including eggs or chicks):

• The nest will not be disturbed or removed
• Service in that area will be postponed or excluded

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7.6.b Rescheduling

Services may need to be rescheduled until the nest is vacated.

This typically occurs between May and June, depending on species.

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7.6.c Inactive Nests

Inactive nests (no eggs or chicks present) may be removed during service.

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7.6.d Service Limitations

MGD is not responsible for incomplete service due to the presence of active nests.

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8. Photo & Documentation Policy

8.1 Job Photos

MGD provides after photos for most services, including:

• Gutter cleaning
• Installations
• Repairs
• Gutter guard installations

8.2 Exceptions

Photos may not always be provided for services visible from the ground unless requested.

8.3 Before Photos

Before photos for gutter cleaning are available upon request.

8.4 Service Reports

Service observations may be included with your invoice.

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9. Satisfaction Guarantee

9.1 Service Guarantee

MGD will return to address service-related concerns at no additional cost.

9.2 Limitations

This guarantee applies only to the original service and does not cover:

• New debris
• New damage
• Conditions arising after service

12. Gutter Installation Terms

12.1 Installation Scope

All gutter installations and replacements are performed as currently configured unless otherwise noted.

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12.2 Deposit

A 30% non-refundable material deposit may be required.

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12.3 Final Payment

Payment is due within 7 days of completion.

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12.4 Additional Wood & Structural Repairs

During the gutter removal and installation process, underlying issues may be discovered that were not visible at the time of estimate.

This may include, but is not limited to:

• Water damage to fascia boards
• Rotted or deteriorated wood
• Roofing eave or soffit damage

These conditions should be addressed during the gutter replacement process to ensure proper installation and long-term performance.

If such conditions are identified:

• MGD will notify the customer
• Additional repairs may be recommended and quoted

Failure to complete recommended repairs may result in:

• Improper gutter performance
• Partial or full voiding of warranty coverage for affected areas
• Additional service fees may apply for return visits requiring removal and reinstallation of newly installed gutters to complete previously declined repairs.

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13. Installation Warranty

13.1 Coverage

10-Year workmanship warranty.

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13.2 Not Covered

• Storm damage
• Ice dams or snow loads
• Roof avalanches
• Poor ventilation or insulation
• Roof pitch or material issues
• External damage
• Gutter neglect

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13.3 Warranty Limitations

Failure to replace damaged fascia may void coverage in affected areas.

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13.4 Claims

Contact MGD for inspection and resolution.

14. Gutter Guard Terms & Warranty

14.1 Products

MGD installs Alu-Rex systems.

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14.2 Service Warranty

• 3-Year (Gutter-Clean)
• 5-Year (Pro & Double-Pro)

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14.3 Covered

• Loose covers
• Blow-offs
• Installation-related clogs

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14.4 Not Covered

• Debris on top
• Routine maintenance
• New debris

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14.5 Maintenance

Routine maintenance is recommended.

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14.6 Splash Guard Recommendations

MGD may recommend splash guards or extensions.

Failure to install recommendations is not considered a defect.

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14.7 Manufacturer Warranty

Handled through Alu-Rex. MGD will assist with claims.

15. Gutter Repair Terms

15.1 Scope

Repairs address specific issues only.

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15.2 Warranty

Warranty applies only if stated in writing on the quote or estimate.

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15.3 Limitations

MGD is not responsible for unrelated or future issues.

16. Miscellaneous Terms

16.1 Right to Refuse Service

MGD reserves the right to refuse service.

16.2 Changes to Terms

MGD may update these Terms at any time.

16.3 Severability

If any part of these Terms is unenforceable, the remaining sections remain valid.

MY GUTTER DOCTOR

93 Monocacy Blvd. A-6

Frederick, MD 21701

240-820-3209

info@mygutterdoctor.com

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